Ember & Oak Cigars
Welcome to Ember & Oak Cigars. These Terms & Conditions govern your access to and use of our website, products, and services. By browsing, accessing, or purchasing from our website, you agree to be bound by these terms and our Privacy Policy. If you do not agree, please discontinue use of the website.
1. Age Restriction & Legal Compliance
Ember & Oak Cigars operates strictly for adults of legal smoking age. By using this website, you confirm that you meet the minimum legal age requirement applicable in your country or region and that you are legally permitted to purchase tobacco-related products.
We reserve the right to refuse service, cancel orders, or request age verification where necessary.
2. Use of the Website
This website is provided for your personal, lawful, and non-commercial use.
You may browse products, place orders, manage your account, and access content intended for informational purposes. You agree not to misuse the website, interfere with its operation, attempt unauthorised access, or engage in fraudulent or unlawful activities.
Any copying, scraping, reproduction, or reuse of our content, including text, images, branding, and design, requires prior written consent.
3. Account Responsibility
If you create an account, you are responsible for maintaining the confidentiality of your login details and for all activities conducted through your account.
You agree to provide accurate, current, and complete information. We are not liable for losses arising from unauthorised account use resulting from failure to safeguard credentials.
4. Products & Availability
We strive to ensure product descriptions, imagery, and pricing are accurate. However, errors, updates, or stock changes may occur.
All products are subject to availability. We reserve the right to modify, discontinue, limit quantities, or refuse orders at our discretion. Where an order cannot be fulfilled, we will notify you and arrange an appropriate refund where applicable.
5. Pricing & Payment
All prices displayed on the website are subject to change without prior notice.
By placing an order, you agree to pay the stated price, including any applicable fees or charges. Payments must be completed using approved payment methods available on the website.
We reserve the right to cancel transactions suspected to be fraudulent or unauthorised.
6. Orders & Acceptance
Placing an order does not guarantee acceptance. Orders are subject to review, verification, and approval.
We reserve the right to refuse or cancel orders due to pricing errors, suspected fraud, legal restrictions, or operational limitations. Where payment has been made, refunds will be processed accordingly.
7. Shipping & Delivery
Delivery timelines are estimates and may vary due to logistical factors beyond our control.
Risk of loss or damage transfers to you upon delivery. It is your responsibility to provide accurate delivery details. We are not liable for delays, failed deliveries, or losses resulting from incorrect information provided by the customer.
8. Returns & Refunds
Due to the nature of tobacco-related products, returns may be limited or restricted.
Refunds or replacements may be considered in cases involving damaged goods, incorrect items, or verified delivery issues, subject to our Returns Policy. Requests must be made within a reasonable timeframe.
9. Product Disclaimer
Cigars and tobacco-related products carry inherent health risks.
By purchasing from Ember & Oak Cigars, you acknowledge that:
- Tobacco use may be harmful to health
- Products are intended for legal, responsible adult consumption
- Ember & Oak Cigars makes no medical or health claims
10. Intellectual Property
All content, branding, visuals, text, graphics, and materials on this website are owned by Ember & Oak Cigars or used under licence.
You are granted a limited licence to access and use the website for personal, non-commercial purposes. Any unauthorised use is prohibited.
11. Limitation of Liability
To the extent permitted by Nigerian law, Ember & Oak Cigars shall not be liable for indirect, incidental, consequential, or punitive damages arising from:
- Use of or inability to use the website
- Product usage
- Service interruptions
- Technical issues
The website is provided on an “as available” basis without warranties of uninterrupted operation.
12. Suspension or Termination
We reserve the right to limit, suspend, or terminate access to the website or services where there is a reasonable belief of:
- Fraudulent or unlawful activity
- Violation of these Terms & Conditions
- Abuse or misuse of the platform
13. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.
14. Updates to Terms
We may update these Terms & Conditions from time to time. Revised terms will be posted on this page. Continued use of the website constitutes acceptance of any updates.
15. Contact Information
For enquiries, assistance, or concerns:
Ember & Oak Cigars
8, Isaac John Street, GRA Ikeja, Lagos, Nigeria