Ember & Oak Cigars
Ember & Oak Cigars (“we,” “our,” or “us”) is committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access our website or engage with our services.
By using our website, you acknowledge that you have read and understood this policy.
1. Scope of This Policy
This Privacy Policy applies to information collected through our website and related interactions, including purchases, account creation, customer enquiries, and marketing communications. It governs how Ember & Oak Cigars handles personal data in accordance with applicable laws and reasonable commercial practices.
2. Information We Collect
In the course of operating our website and providing our services, we may collect certain categories of information.
When you place an order, create an account, or contact us, we may collect personal information such as your name, email address, phone number, and billing or delivery details. This information is necessary for transaction processing, fulfilment, and customer support.
We may also collect transactional information relating to purchases made through our website, including order details and payment confirmations. Ember & Oak Cigars does not store full payment card details, as payments are processed through secure third-party providers.
Additionally, certain technical and usage information may be collected automatically when you browse our website. This may include your IP address, browser type, device information, and interaction data. Such information helps us maintain website performance, improve user experience, and monitor security.
3. Purpose of Data Collection
We collect and process information for legitimate business and operational purposes. These purposes include processing orders, facilitating deliveries, communicating with customers, providing support services, enhancing website functionality, and maintaining platform security.
Where you have provided consent, we may also use your information to send curated communications, including product updates, offers, and brand-related content. You may withdraw such consent at any time.
4. Legal Basis for Processing
Where applicable, our processing of personal data is based on one or more of the following grounds:
- Performance of a contractual obligation
- Compliance with legal or regulatory requirements
- Legitimate business interests
- Consent provided by the user
5. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to ensure proper functionality and to enhance user experience. These technologies assist us in understanding website usage patterns, remembering user preferences, and improving overall performance.
Users may control cookie preferences through their browser settings. Disabling cookies may affect certain website features.
6. Disclosure of Information
Ember & Oak Cigars does not sell or trade personal information.
Information may be shared with trusted third-party service providers where necessary for business operations, including payment processing, logistics, website hosting, analytics, and communication services. Such disclosures are limited to what is reasonably required for service delivery.
We may also disclose information where required by law, regulatory obligations, or to protect our legal rights.
7. Data Security
We implement reasonable administrative, technical, and organisational safeguards designed to protect personal information against unauthorised access, misuse, loss, or disclosure.
While we strive to maintain secure systems, no digital transmission or storage system can be guaranteed as completely secure. Users provide information at their own discretion.
8. Data Retention
Personal information is retained only for as long as reasonably necessary to fulfil the purposes outlined in this policy, including operational, legal, accounting, or dispute resolution requirements.
9. User Rights & Choices
Subject to applicable laws, users may have rights relating to their personal information, including the right to request access, correction, or deletion of their data, as well as the right to withdraw consent for certain processing activities.
Requests may be made by contacting Ember & Oak Cigars directly.
10. Age Restrictions
Ember & Oak Cigars operates exclusively for individuals of legal smoking age. We do not knowingly collect personal information from individuals who do not meet applicable legal age requirements.
11. Policy Updates
We reserve the right to modify or update this Privacy Policy at any time to reflect changes in legal, regulatory, or operational requirements. Updated policies will be posted on this page.
Continued use of the website constitutes acceptance of any revisions.
12. Contact Information
For enquiries relating to this Privacy Policy or data practices:
Ember & Oak Cigars
8, Isaac John, Ikeja GRA, Lagos, Nigeria